Privacy Policy

This website is operated by Touch Teqniques Engineering Services, trading as Touch Teq Engineering, a fire and gas detection and control & instrumentation engineering firm based in Johannesburg, South Africa. If you have any questions about this policy, contact us at info@touchteq.co.za.

We collect personal information only when you voluntarily provide it through the following: • Contact form — name, company name, email address, phone number, and your message • Newsletter signup — email address • Downloadable resource requests — name and email address • Facility Risk Assessment tool — name, email address, and facility information you enter We do not collect any personal information from visitors who simply browse the website without submitting a form.

• To respond to your enquiry • To send you the resource or information you requested • To send our newsletter if you subscribed (you can unsubscribe at any time) • To follow up on your risk assessment results if you requested contact We do not use your information for any purpose beyond what you submitted it for.

We use the following trusted third party services to operate this website. Each has its own privacy policy governing how they handle data: Google Analytics 4 — collects anonymous usage data (pages visited, time on site, general location) to help us understand how the website is used. No personally identifiable information is shared with Google. Brevo — our email delivery platform. When you submit a form, your name and email are stored in Brevo to enable us to respond to you. Cloudflare Turnstile — a spam protection service that runs silently in the background on our forms. We do not sell, rent, or share your personal information with any other third parties.

We use the following cookies on this website: Essential cookies — required for the website to function correctly. These are always active. Analytics cookies — used by Google Analytics 4 to collect anonymous usage statistics. These only load if you click "Accept All" on our cookie banner. We do not use advertising or marketing tracking cookies of any kind.

All data submitted through this website is transmitted over encrypted HTTPS connections. Data stored in our systems is protected by industry-standard security measures. We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected.

Under the Protection of Personal Information Act (POPIA) you have the right to: • Know what personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal information • Object to the processing of your personal information • Lodge a complaint with the Information Regulator of South Africa at www.inforegulator.org.za To exercise any of these rights, email us at info@touchteq.co.za. We will respond within 30 days.

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.